Turning Stone restores ATMs amid casino restrictions
Turning Stone Enterprises has begun restoring services after a cybersecurity incident, but its New York casinos remain subject to cash-only restrictions for November 4. A company update reported on November 3 said ATMs at Turning Stone Resort Casino were back online, while machines at Point Place and YBR were expected to return the following morning.
Credit card payments have also resumed at Maple Leaf Markets and SavOn convenience stores. That recovery does not extend to the casinos’ payment arrangements. The operator’s update kept TS Rewards benefits unavailable and said bingo and TS Sports sportsbooks would remain closed on November 4.
The restrictions affect Turning Stone Resort Casino, Point Place Casino Hotel, YBR Casino and Sports Book, and other businesses in the group. The properties have remained open while specific services are restored. Management said additional functions were expected to return during the week, without announcing a complete restoration deadline.
Investigation continues as services return
The incident affected network and communications systems on the morning of November 2. Turning Stone Enterprises, the Oneida Indian Nation’s business organization, shut down selected internal systems as a precaution while specialists investigated. The initial disruption interrupted card payments, ATM access, betting services, and loyalty functions.
In its first service notice, the company stated: “We will be operating on a cash-only basis. We will not be accepting credit cards.” Customers were advised to bring cash because ATMs were initially unavailable. The subsequent ATM recovery changes that part of the earlier notice, while casino card-payment restrictions continue.
Turning Stone said in its initial announcement that it was not aware of confidential information having been accessed. That statement describes the information available at the time; the operator has not established that customer data was stolen. The reviewed notices also do not identify an attacker, confirm ransomware, or disclose a ransom demand.
The company is directing customers to its website and official social channels for current service availability. It has committed to daily communications and evening updates until the disruption is resolved. The November 3 notice specifically distinguishes restored convenience-store card payments and returning ATMs from the casino, betting, bingo, and loyalty services that remain restricted.
